This document sets out the shipping policy that applies to customers that make a purchase at www.wyve.in If you have any questions, please contact our customer service team on +91 8699413647(WhatsApp) or support@wyve.in
All shipping charges within India will be borne by us.
Our carrier partners ship products to all major & serviceable pin codes in the country.
All orders placed before 12 noon Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Please note that we are unable to modify the delivery address once you have placed your order.
Sometimes, delivery isn’t completed because the shipping address is incorrect. Unfortunately, if that’s the case, Wyve will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible through the support options mentioned above.
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website within 24 hours from dispatch time.
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.
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